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Responsible Gaming

RESPONSIBLE GAMBLING

Sports betting is simply an entertainment. It is a game, and we see it as such at Starlight. We advise all our dear users to bet responsibly.

Betting or Gambling Responsibly simply means being in control of your own decisions, time and money in relation to gambling.

Many people practice responsible gambling without even thinking about it, although loss of control can happen quickly. There are a few keyways you can identify if you’re in control of your gambling:

•             You understand gambling is not a way to earn a living – it’s a form of entertainment

•             You don’t gamble under the influence of alcohol or other drugs to the point where your decision-making is affected

•             If you lose, you let it go; trying to win back your losses doesn’t work!

•             You set yourself limits for what you want to spend, and you stick to them

•             You don’t let gambling take priority over things like work, family, and friends

 For some people, gambling can become a problem. When people begin to lose control of their gambling, they can become at risk of problem gambling. As a result, we have developed this policy to communicate our approach to responsible gambling and minimizing harm to consumers who may be vulnerable to problem gambling.

1.  Gambling problems are associated with poor mental health and can manifest in depression, anxiety, and suicidal thoughts. They also have an adverse effect on family relationships, work, academic performance, and can lead to bankruptcy or crime.

Gambling should be an enjoyable pastime and not a way to make money.

Unfortunately, in some cases abuse of gambling can lead to problems. We take care of our customers and make every effort to provide a safe and reliable service which our customers can use without any damaging consequences.

2.   Starlight does not allow underage gambling (for persons under the age of 18).

We do not advertise our products and services to minors or mentally vulnerable people.

We guarantee that our advertising, sponsorship, and marketing activities do not contain any information aimed at attracting underage persons to the Service.

3.  If you share your computer with underage persons, you should make sure that they do not have access to usernames, passwords, and banking details.

There is software available for limiting access to gambling, for example NetNanny and Cyber Patrol.

4.    We regularly carry out checks to determine the age of our customers to guarantee that all our players have reached the legal age.

o   In some cases our checks cannot confirm the customer’s age and we request the added information to confirm that the player has reached the legal age.

o      Availability personal account may be limit and funds are frozen until we receive the necessary information and the fact that you have reached the legal age will be confirmed unambiguously.

o   The legal age for betting and gambling is determined by laws of your country and is usually 18 years.

 

o             Our customers should understand that they are the guarantors of their legal registration on Helabet.com.

 

5.            Our advertising campaigns and ads do not mislead customers or misrepresent the services that we offer. Customers are informed about their chances of winning and possible risks. Services are provided for payment, excessive spending is not encouraged.

 

To test the level of your gambling addiction, please answer “Yes” or “No” to the questions below:

 

o             Is your spending out of control?

 

o             Do you typically borrow money or steal to continue gambling?

 

o             Have you been spending less time with your family and loved ones lately?

 

o             Have opinions of others about your activity on gambling Services started to irritate you?

 

o             Have you lost interest in your hobbies or usual leisure activities?

 

o             Are you feeling depressed or sometimes even think of suicide because of losing?

 

o             Have you ever lied to cover up the amount of time or money that you have spent on gambling?

 

If you answered “Yes” to most of the questions above, then it is likely that you have a gambling problem.

 

6.            It’s never too late to admit that you have an addiction and to address it. We value our customers and will certainly never contribute to the problem. Please read the following tips to help you reduce the risk of developing a gambling addiction:

 

o             Do not consider gambling as your main source of income.

 

o             Put a cap on the amount of money and time you want to spend and do not exceed the limits you set.

 

o             Only gamble with money that you can afford to lose.

 

o             Avoid the temptation to chase your losses.

 

o             Do not gamble if you are under the influence of alcohol or drugs or are feeling depressed.

 

7.            For customers who want to set limits on their gambling, we offer a voluntary self-exclusion service, which allows you to close or suspend your account or restrict your gambling activities for a maximum period of 1 year. Once your account has been self-excluded, it will be closed until the selected time has elapsed. Once the self-exclusion period has ended, you will be able to recommence your use of any Services on the website.

 

You can request that the restrictions are removed from your account before the self-exclusion period has ended; however, the final decision rests with the Company.

 

o             If you want to set limits on your online activity, then contact us at [email protected]. We may limit the maximum amount of your stake.

 

8.            During the self-exclusion period you must not attempt to open a new Account and you must accept that the Company shall have no financial liability and shall not be held otherwise accountable if you continue gambling or using a new Account with the Service under a different name or address.

 

SELF-EXCLUSION

 

1.            Starlight offers a voluntary self-exclusion service for users who want to set limits on their gambling, which allows a user to either close their account or restrict your gambling activities for up to 12 months. Once user account has been self-excluded, it will be closed until the selected time has elapsed. Once the self-exclusion period has ended, user will be able to recommence use of the gambling and betting on the website.

 

You can request that the restrictions are removed from your account before the self-exclusion period has ended; however, the final decision rests with the Company.

 

o             If you want to set limits on your online activity, then contact our Customer Support. We may limit the maximum amount of your stake. You can amend this amount in any time as may be approved by the Company.

 

2.            During the self-exclusion period User must not attempt to open a new Account and must accept that the Company shall have no financial liability and shall not be held otherwise accountable if user continue gambling or using a new Account with Starbet under a different name or address.

 

 

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